Returns

ONLINE RETURNS POLICY (RIGHT OF WITHDRAWAL)

(For information about returns of made-to-order products, please see the section at the bottom of this page.)

If you are not completely satisfied with your purchase, we are here to help.

If you wish to make a return, you must notify us within 14 days. This period expires 14 calendar days after the date on which your order was received. You may notify us of your decision to withdraw from the contract by email at hello@elmoderno.es or by phone at +34 913 483 994.

If you exercise your right of withdrawal, we will issue your refund no later than 14 calendar days from the date on which we are informed of your decision to withdraw from the contract. The refund will be made using the same payment method used for the original transaction, and you will not incur any fees as a result of the refund.

We may withhold the refund until we have received the goods or until you provide proof that you have returned them, whichever occurs first. You must return or deliver the goods to us no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you send the goods back before the 14-day period has expired.

Please note that you are responsible for any decrease in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and proper functioning.

Below you will find the specific procedure for each type of return.

IMPORTANT INFORMATION:

• Products must be returned in their original condition and packaging. They must include all original tags, show no signs of use, and must not have been assembled. All packaging materials must also be intact.

• If you are returning an order worth more than €75, we recommend using a tracked shipping service with proof of delivery and shipping insurance. We cannot guarantee that we will receive your returned package.

• Please protect both the products and their packaging appropriately to prevent damage during return shipping. Once we receive them, we will inspect their condition and contact you if there are any issues.

CASE 1. IT WAS NOT WHAT I EXPECTED

Pack the products you wish to return and send them to the address listed at the bottom of this page. Email us at hello@elmoderno.es with your order number and the return shipment tracking or reference number. Please remember that you are responsible for ensuring that the products arrive back at our store in perfect condition.

Products must be returned in the same condition in which you received them.

They must be in their original packaging, with the seal unopened, with all tags attached, with no signs of use, and without having been assembled.

Please note that you are responsible for any decrease in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and proper functioning.

Return shipping costs, unless the return is due to a manufacturing defect, are the customer’s responsibility in accordance with Spanish consumer protection law (LGCU).

Once we receive the products, we will inspect their condition and contact you if there are any issues.

We will process your refund without undue delay and no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the purchase. The refund will be made using the same payment method used for the original purchase, with no additional fees.

We may withhold the refund until we have received the products or until you provide proof that they have been returned, whichever occurs first.

You must send the products back or return them to our store within 14 calendar days of notifying us of your decision to withdraw.

CASE 2. I RECEIVED THE WRONG PRODUCT

If you received a product other than the one you ordered, please contact us at hello@elmoderno.es. We will make sure the correct product is sent to you as soon as possible, at no additional cost.

To return the incorrect product, we will email you a return label and instructions.

Products must be returned in the same condition in which you received them.

They must be in their original packaging, with the seal unopened, with all tags attached, with no signs of use, and without having been assembled.

Please note that you are responsible for any decrease in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and proper functioning.

CASE 3. THE PRODUCT HAS A MANUFACTURING DEFECT

If a product you receive has a manufacturing defect, please contact us at hello@elmoderno.es and include photos and/or videos that clearly show the issue. If we confirm that the product has a manufacturing defect, we will send you a replacement at no additional cost.

If you prefer a refund instead of a replacement, we will refund the price of the product using the same payment method used for the original purchase, with no additional fees. We will process the refund without undue delay and no later than 14 days after we receive the product or proof that it has been returned.

You will need to return the defective product to our store. Email us at hello@elmoderno.es with your order number and the return shipment tracking or reference number.

CASE 4. RETURNS FOR PRODUCTS DAMAGED IN TRANSIT

If your order arrives damaged or broken due to mishandling by the shipping carrier, you have 48 hours to contact us at hello@elmoderno.es, including photos and/or videos that clearly show the issue. We will make sure a replacement product is sent to you at no additional cost.

If you prefer a refund instead of a replacement, we will refund the price of the product using the same payment method used for the original purchase, with no additional fees. We will process the refund without undue delay and no later than 14 days after we receive the product or proof that it has been returned.

If we confirm that you do not need to return the damaged product, we will process your refund without waiting to receive it.

Depending on its condition, we may need you to return the damaged product to our store. Email us at hello@elmoderno.es with your order number and the return shipment tracking or reference number.

CASE 5. RETURNING AN ONLINE PURCHASE IN STORE

You may return your order directly to our store.

Bring the products from your online purchase that you wish to return to our physical store. We will inspect their condition and process the refund through your order using the same payment method used for the original purchase.

The time it takes for the refunded amount to appear in your account will depend on your bank or payment provider.

Products must be returned in the same condition in which you received them.

They must be in their original packaging, with the seal unopened, with all tags attached, with no signs of use, and without having been assembled.

Please note that you are responsible for any decrease in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and proper functioning.

CASE 6. RETURNS OF MADE-TO-ORDER PRODUCTS

Made-to-order products cannot be returned.

If a made-to-order product you receive has a manufacturing defect, please contact us at hello@elmoderno.es and include photos and/or videos that clearly show the issue. If we confirm that the product has a manufacturing defect, we will send you a replacement at no additional cost.

If you prefer a refund instead of a replacement, we will refund the price of the product using the same payment method used for the original purchase, with no additional fees. We will process the refund without undue delay and no later than 14 days after we receive the product or proof that it has been returned.

We will provide you with a shipping address for returning the defective product.

These products must NOT be returned to our store address.

 

PURCHASES MADE IN STORE

If you made your purchase in person at El Moderno Concept Store, you have 30 calendar days from the date of purchase to exchange or return the item at our store, provided you present the receipt or proof of purchase.

You can exchange the item for another product or receive store credit for the amount paid for the returned item. Refunds are not issued for returns due to a change of mind.

The product must be unused, in perfect condition, and returned with all original tags, accessories, and packaging. Items sold sealed or wrapped in plastic must be returned with the seal or plastic wrapping intact.

These conditions apply to exchanges and returns due to a change of mind. If the product is defective or does not match what you purchased, the rights and remedies provided under the legal warranty will apply. These rights are not limited by the 30-day period or by the store-credit return policy.

Purchases made through our website are subject to our online returns policy, even if you pick up or return your order at our physical store.

If you have any questions, email us at info@elmoderno.es or call us at +34 913 483 994.

I NEED MORE INFORMATION.

Do you have questions about our returns policy? Email us at hello@elmoderno.es.

RETURN SHIPPING ADDRESS:

EL MODERNO CONCEPT STORE / RETURNS
Calle Corredera Baja de San Pablo, 19
28004 Madrid
SPAIN