Delivery and In-Store Pickup

IN-STORE PICKUP ONLY PRODUCTS

Due to their special characteristics some products are only available for in-store pickup. Our store is located at Calle Corredera Baja de San Pablo, 19. Please check our opening hours here.

 

To pick up your order we'll ask for you to show us an ID and the in-store pickup notification email.

The maximum period for collecting your order is three months from the date you receive confirmation of collection in store. After this period, if the order has not been collected, we will automatically proceed to refund you using the same payment method used for the purchase.

An order cannot combine products for in-store pickup and products that you wish to be delivered. If this is the case you will have to make two separate orders.

 

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FREE IN STORE PICKUP

You can save yourself the shipping costs by picking up your order from our store in Malasaña - Madrid. 

When we have your order ready you will receive a notification email. You have 3 months to come by our store and pick up your order. We'll ask for your order number and ID. 

Our store is located in:

Calle Corredera Alta de San Pablo, 19, 28004, Madrid

Closest Metro Station: Callao

Other options: Gran Vía, Noviciado, Chueca or Tribunal.

Please check our opening hours here.

 

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SHIPPING COSTS SPAIN

Orders are not delivered on weekends or holidays.

Please allow 1 business day for processing your order, we will deliver your package the next business day after your order was made. 

Please note that Free Shipping applies to the final order amount after discount codes are applied.

INTERNATIONAL SHIPPING

Orders are not delivered on weekends or holidays.

Please allow 1 business day for processing your order, we will deliver your package the next business day after your order was made.

Delivery times vary depending on where you order from.

Please note that Free Shipping applies to the total order amount after discount codes are applied. 

IMPORTANT NOTICE FOR ORDERS OUTSIDE THE UE, AND CEUTA, MELILLA, ANDORRA AND GIBRALTAR:

- Shipments may be subject to local import/customs charges and taxes, which are the responsibility of the purchaser.

- We have no control over customs charges.

- Customs procedures may also cause delays in the delivery.

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REMOTES AREAS SHIPPING

- THE ADDITIONAL CHARGES FOR THIS FEE ARE INDEPENDENT OF THE BASE SHIPPING RATE OR FREE SHIPPING.

- Shipments to remote areas involve additional logistical costs, which will be reflected in an extra charge for the purchaser.

- Remote areas are defined as regions that are hard to access, have low population density, or pose logistical challenges.

- Before processing an order that requires shipping to a remote area, we will inform the purchaser about the possibility of these additional charges, which must be paid to proceed with the order. Because these costs can vary depending on the specific location, the breakdown of charges for the remote area is confirmed once the order is placed. At that time, we will provide detailed information about the charges associated with the particular area.

- The order will only proceed after the purachaser has accepted and paid the additional fees.

- This approach ensures that we can provide accurate and transparent information about charges related to shipments to remote areas.

DELIVERY SERVICES WE WORK WITH FOR SPAIN AND PORTUGAL ORDERS

DELIVERY SERVICES WE WORK WITH FOR INTERNATIONAL ORDERS

Free shipping

MADRID:
free shipping on orders over €50.*

Customer support

If you need help, you can chat with us,
contact us by email or through our contact form.

Visit us

If you're visiting Madrid, you can't miss coming to see us at El Moderno Concept Store.

Buy now, pay later

Pay in 3 months with Klarna.